RADIS IT, our proprietary framework for the remote delivery of solution services, ensuring that service delivery is customized, scalable, outcome-driven and effective.
Our services extend remote support to field support for both design and build on customer site as well as troubleshooting. Services primarily cater to Partners of the product and technology companies that operates with TAC for successful product roll out and adoption.
Product Installation / Commissioning
Product Design / Planning
Product Upgrade / Migration / Integration services
24/7 Support across time zones and geographies
Enterprise class advance support team with zero investment
Technically strong professionals to deliver brand-agnostic support across various products,
services and technologies
Assessment of the client environment is the foundation of the framework. The current environment and operational state are evaluated against strategic objectives and business requirements.
Client data may be collected through client meetings and surveys to study the client’s infrastructure to gather performance data.
All assessments feature executive briefings as part of an interactive session to discuss recommendations and next steps, with comprehensive assessments providing more exhaustive analysis, evaluation and reporting.
Applies years of successful experience in developing customized client solutions. The Service Design Workshop is an interactive discussion that plays a key role in the Engage IT design methodology.
Our delivery and solution experts apply proven best practices and deep technical expertise to develop a customized solution for the client organization.
We utilize specialized tools and follow proven processes, including Project delivery methodologies, to develop the implementation plan.
Our methodology guides the detailed delineation of tasks, project components and milestones, and keeps stakeholders on track as we implement communication, resource allocation, project and risk management plans.
Projects require specialized resources, processes, and tools, and most also will need configuration of equipment, training of resources, and report development. we tests and validates all solution components to mitigate risk and ensure solution
quality prior to deployment.
Proven validation processes assure completion in each area, and that all delivery features are functional and meet client requirements.
The transition to a new environment is a complex process. When moving from a production environment or new operational state, follows an established implementation methodology that also includes post-deployment support.
Collaborative quality reviews ensure quality attainment, and identify practical opportunities for improvement.
We utilize specialized tools and ITIL-based approaches to IT Service Management, Continual Service Improvement (CSI), and Governance to drive the ongoing transformation and optimization of the IT infrastructure.
Our CSI program focuses on three areas to drive continuous improvement – data-driven change, process-centric transformation, and client-focused governance.