We provide 24x7 Monitoring and Management solutions to better control your IT infrastructure, servers, storage, network and application. Monitoring is a reactive service that restores your infrastructure to a steady state after an alert has generated a service event.
Our team will provide you with around-the-clock L1, L2 and L3 service capabilities based on metrics and specific needs
Network monitoring provides
Effective benchmarking of your servers, networks and data center compared to industry standards and historical performance
Transparent and actionable data analysis to help improve performance
Real-time dashboards to keep you immediately appraised of performance across all devices
Flexible support models based on your specific requirements
Management is a proactive service that allows you to optimize your IT environment, and includes problem management, capacity planning, and system administration.
Network management offers
Streamlined operations and increased availability based on industry best practices
On-site, remotely managed, or hybrid support models
Integration of complex virtualization, utilization, and standardization practices
Reduced risk and greater availability
Integration with proactive, real-time monitoring
Service Desk Ticketing Tools
We implement and support flexible on-premise and cloud based ticketing systems used for Help Desk, Customer Service and IT Service Management. With agile deployment and easy to customize to address customers specific needs it helps in reducing costs and increase the efficiency and transparency of business communication
The Enterprise class software support features such as multi-tenancy, access control restrictions, workflows, LDAP integration and dashboards and reports
Our solutions offer features including Queue Management, Ticket Resolution Process and Service Level Agreement (SLA) definition
IT Service Management
Our solution offers service management features that are compliant with ITIL best practices. This includes incident management, problem management, asset management, change management and configuration management. ITSM helps in managing business process risks and increasing quality of IT services.