ENGAGE365 Portfolio of Managed IT Services

ENGAGE365

ENGAGE365 portfolio of Managed Services offer customers the choice of selecting the most suitable service plan that meets their demand and address the challenges they face. These plans – SERVE365, MANAGE365 & ASSURE365 extends different levels of 24/7 reactive and proactive support and services

Our portfolio of Managed IT Services is the perfect solution that answer an organization’s pain areas and bottle-necks they face in day-to-day IT operations and management, our services free your internal IT team to focus on new technology initiatives and innovation. Our rich exposure, strong expertise in technology areas and dedicated team of highly experienced staff can take up any challenges in IT infrastructure

Our service plans leverage global infrastructure delivery center to support end user services, network services, security services and cloud services

 

SERVE365

Serve 365

Combines a comprehensive offering of integrated technical support and maintenance services along with resources and knowledge required to manage advanced platforms / technology infrastructures. Services are backed with highly skilled engineers from Remote Monitoring & Management Center ( RMMC ).

Availability Management
Alert Management
Service Desk
Vendor Management

 

 

 

 

MANAGE365

Manage 365

Provides clients with access to an industry-leading monitoring infrastructure along with a team of highly skilled engineers through Network Operations Center ( NOC )

Service Desk
Vendor Management
Incident Management
Problem Management
Change Management
Patch Management

 

 

 

 

ASSURE365

Assure 365

Provides long-term operational simplicity for your environment based on an ITIL delivery framework and staffed by an always-on, highly certified team from Network Operations Center ( NOC )

Availability Management
Alert Management
Service Desk
Vendor Management
Incident Management
Problem Management
Change Management
Patch Management
Asset Management
Capacity Management
IT Service Continuity Management