Tools
We have deep expertise in tools used for monitoring and management in business services and specific systems within the IT infrastructure, including network devices, servers, databases, applications, and virtualized environments
Engage IT’s team of experts can monitor systems hosted in internal data centers as well as in externally hosted environments and cloud computing environments
Engage IT continues to invest time and effort to develop new practice and capabilities in run book automation of IT support area & try to bring business value to existing and new customers by engaging them in our approach towards IT process automation (ITPA)
We offer customized automation of disparate processes, which allows IT support to improve responsiveness, extend high QoS, reduce outage risks and cost by removing human intervention at all possible levels
Automation
We suggest and recommend the roadmap for automation in an efficient, effective and economical way
Our automation solutions once applied to applications and systems, will help build and assist in the creation of workflows, taking actions based on data and workflow
Process automation starts before any occurrences of repeated incidents or alerts with data and information feeding into workflows at all steps
Automation can reduce more than 50% of all manual run book based monitoring and management, it can also enable remote commands to be executed and broadcast real time indicators to set responders
Process involved in implementation
View data
Collect all available data, reports followed with analysis and correlation
Automation
Intiate an intelligent rule-based workflow which is dynamic & solution oriented
Two way communication
Distributing assignments based on solution and escalating via a variety of communications like mail, SMS, or phone calls
Manage and maintain
Execute on remote commands, mobile control, and real time indicators