We offer customized solutions in remote support for vendors or value-added reseller (VAR) in hardware and software products. Vendors who comprehensively handle the project needs of their client from concept to installation through support.
This process normally involves studying the client's current infrastructure, evaluating the client's needs, specifying the mix of manufacturers' hardware and software required to meet project goals, installing the hardware and software at the client's site(s). In many cases, the "solution" also includes ongoing service and support from the VAR.
Engage IT can remotely support VARs with low & high level planning in architecture - design - deploy and provide end-to-end IT support and management - 24/7 service
Our remote services help turnkey solution provider in large scale roll-outs of product and technology implementation. Remote installation & support services address both minimal & detailed consultation and one or more established product packages that allow both minimal or advance configuration.
White label remote support: RADIS IT ( Remote Architecture - Design - Implementation - Suppport for Infrastructure & Technology ) - ITIL process driven IT support
We provide complete 24/7 monitoring and management of end users, networks, security, voice and data center infrastructure to assure your technology investment remains available and ready to support your critical business needs.