Service Desk support, staffing and managed services are at the heart and life line of what we do. We can help you implement industry-leading tools, processes and best practices that raise end-user productivity and satisfaction, and reduce your costs through innovative practices.
Our commitment to IT Service Management and Continual Service Improvement ensures that the improvements we make to your performance and bottom-line will be measurable–and sustainable.
Our Global Service DeskCenter is staffed with highly talented professionals who deliver responsive access, incident and problem management, 24/7/365.
We offer a global single point of contact service, with Level 1 and Level 2 technical assistance & support, call support, self-service and Level 0 support, as well as off-hours, weekend, overflow and service logistics support.
We can flexibly support your service desk requirements in several ways :
Fully Managed Service Desk
We provide complete end-user support with a single point of contact, centralized accountability and tracking, service level agreement and metrics-based reporting. We offer a managed service desk solution to save you the time and expense associated with managing an in-house service desk team,
just as we do for leading MSPs & IT Solution Providers of whom have been with us for over 8 years.
Service Desk Augmentation & Implementation
We provide the site manager and staff–right-sized to meet your needs based upon a thorough needs assessment and implementation road map. This approach of ours also features proactive engagement management, service level agreement, metrics-based reporting and our best practices-based support solution.
Continual Service Improvement (CSI) Assessment
Our CSI Assessment evaluates the effectiveness, performance, quality of your service desk and hardware and software support
with an in-depth examination across people, technology, processes and customer experience. You receive actionable recommendations, insightful analysis & practical roadmap that will optimize the performance of your service desk and improve end-user satisfaction