Case Studies

Case Studies

MSP - Communication Service Provider - Remote Multi-site Deployment

MSP Client : US leading Premier Provider of Global Communication Services
Industry : Telecom

Customer Requirement

To configure new routers ( Cisco & Adtran make ) shipped to service provider’s end customer sites across North
America with assistance from the onsite technician ( smart hand support )

Challenge

To set up the new service to the end customers it needed end-to-end network management like real-time remote log-in to do configuration, activate monitoring & alert, billing activity and getting customer sign-off

Solution

We set up a dedicated team of NOC engineers ( CCNA /CCNP certified ) who would be on the bridge to do remote configuration & establish connectivity for data and voice networks of our service provider’s end customers. Responsibility included discovery-to-project closure with client verification and acceptance

Contact

MSP - Mortgage & Loan Provider - Data Center Migration

MSP Client : US leading Mortgage Lender & Loan Service Provider
Industry : BFSI

Customer Requirement

To migrate all existing applications to a new datacenter from Citrix Xen environment to VMware infrastructure

Challenge

To deliver turnkey project of DC migration, it needed high level technical understanding & co-ordination with precise planning from highly skilled & experienced technology experts from DC background

Solution

Our in-house DC team had necessary expertise & capabilities. We obtained a high speed link between the two datacenters for parallel operations and prepared a detailed plan for the datacenter movement with all applications and setup new services like Exchange & AD in the new datacenter. Some of the third party application migration was done using P2V converter and all applications were successfully migrated over a 2 month window

Contact

MSP - Fast-Food Chain - Multi-site roll out and remote deployment

MSP Client : US leading Fast-Food Chain
Industry : Food & Beverages

Customer Requirement

Deployment of cloud based routing, firewall and wi-fi devices for an fast food chain having around 500 outlets spread across North America

Challenge

Each outlet had unique connection setup and had too many complications for what the outlet required. Lack of onsite IT staff called for a simple to manage centralized network with remote troubleshooting capabilities.
There was a new requirement of providing guest access to wireless users

Solution

All outlets were brought under a standard design to have an specified firewall facing the internet. Required information was captured from all outlets for pre-configuration of the devices
Experienced CCNA certified engineers were on call to perform remote configuration and complete the installs with the help of onsite technicians for physical cabling and connectivity
Pre-installation and post-installation captures were made to ensure that the installation was successful with a sign off from the outlet manager.

Contact

MSP - Mortgage & Loan Provider - Virtual Desktop Infrastructure

MSP Client : US leading Mortgage Lender & Loan Service Provider
Industry : BFSI

Customer Requirement

To setup Xen desktop infrastructure on VMware environment

Challenge

To implement VDI remotely & deliver the project within the timeframe

Solution

We set up a team of virtualization engineers ( VMware / Citrix ) to configuring Xen desktop infrastructure for 1000 users on the VMware environment. After implementation it was also tested and rolled out successfully for the users

Contact

MSP - Manufacturing Giant - NOC Support for MS Environments

MSP Client : US Pioneer & leader in Valve Manufacturing
Industry : Manufacturing

Customer Requirement

Manage day-to-day operations and resolve issues for the MS environment with about 200 servers running Windows
Server 2008/2012, Active Directory, SQL, SharePoint, Lync, File Services & Print Services

Challenge

To constantly monitor alerts ( P1, P2, P3 ) on round-the-clock basis & proactively resolve the issues as per committed SLA

Solution

We set up 24/7 team comprising of L1, L2, L3 resources to manage and maintain servers and resolve any user issues for the same within the stipulated time window

Contact

MSP - Manufacturing Giant - MS Exchange Administration & Support

MSP Client : US Pioneer & leader in Valve Manufacturing
Industry : Manufacturing

Customer Requirement

Manage day-to-day operations and resolve issues for the MS Exchange environment with about 16 servers serving
about 15000 users

Challenge

To constantly monitor alerts ( P1, P2, P3 ) on round-the-clock basis & proactively resolve the issues as per committed SLA

Solution

We set up 24/7 team comprising of L1, L2, L3 resources to manage and maintain Exchange servers and resolve any user issues for the same within the stipulated time window

Contact

MSP - Data Center Service Provider - Network Enhancement & Support

MSP Client : US Leading Data Center Services Provider
Industry : I-a-a-S

Customer Requirement

To setup monitoring for close to 20,000 servers which were co-located across 5 data centers

Challenge

To set up SNMP on all servers hosted in their cloud infrastructure

Solution

Scripted solution to setup monitoring across different version of Windows & Linux servers hosted in the cloud infrastructure. Also implemented the same with the assistance of the service provider in scheduling the change windows for different customer over a period of 6 months.

Contact

MSP - OEM in Visual Collaboration- Application Support & Monitoring

MSP Client : Global Leader in Cloud based Visual Workplaces

Customer Requirement

24/7 support & management for their hosted applications in cloud infrastructure & monitoring their video wall units
across the globe

Solution

We are currently extending 24/7 support & managing our customer’s applications & servers hosted in Rackspace Datacenters located in USA. IT support activities carried out by Engage IT team include application management, Linux OS, back ups & database

Contact

MSP - Support for Hosted Microsoft Applications & Office 365 Hybrid set up

Customer Requirement

Support for Microsoft Applications

Solution

We supported MSP client’s Microsoft Exchange and Active Directory environment which was being hosted in Soft layer.
Client : Global SI

Customer Requirement

To setup a hybrid exchange environment with some mailboxes (VIP) to be setup on the Office 365 environment and
other users on the local exchange server environment.

Solution

We setup a hybrid exchange environment and office 365 integration and created option of migrating users to whatever environment the customer prefers.

Contact

MSP - Evaluate, Design, Deploy and Support on Amazon Web Services

Customer Requirement

Design and Implementation

Solution

We designed and implemented solution on AWS for application hosting with webserver, load-balancer, database and application server with redundancy across different availability zones on AWS cloud
Client : MSP

Customer Requirement

AWS EC2 services

Solution

We designed and provided a POC on Amazon for demo of an application to US customer

Client : MSP

Customer Requirement

AWS S3

Solution

We designed and deployed backup from local mail server to Amazon S3 using AWS CLI. With this we have the backup of the mail server being stored on the remote storage at Amazon AWS using their Simple storage service
Client : Advance Software Development & Start up Accelerator

Customer Requirement

To evaluate different cloud services for hosting their development and production servers

Solution

Evaluated different cloud options and provided a solution using Amazon AWS with S3 storage services for backup and Disaster recovery

Contact