Case Studies
MSP - Communication Service Provider - Remote Multi-site Deployment
MSP Client : US leading Premier Provider of Global Communication Services
Industry : Telecom
Customer Requirement
To configure new routers ( Cisco & Adtran make ) shipped to service provider’s end customer sites across North
America with assistance from the onsite technician ( smart hand support )
Challenge
To set up the new service to the end customers it needed end-to-end network management like real-time remote log-in to do configuration, activate monitoring & alert, billing activity and getting customer sign-off
Solution
We set up a dedicated team of NOC engineers ( CCNA /CCNP certified ) who would be on the bridge to do remote configuration & establish connectivity for data and voice networks of our service provider’s end customers. Responsibility included discovery-to-project closure with client verification and acceptance
MSP - Mortgage & Loan Provider - Data Center Migration
MSP Client : US leading Mortgage Lender & Loan Service Provider
Industry : BFSI
Customer Requirement
To migrate all existing applications to a new datacenter from Citrix Xen environment to VMware infrastructure
Challenge
To deliver turnkey project of DC migration, it needed high level technical understanding & co-ordination with precise planning from highly skilled & experienced technology experts from DC background
Solution
Our in-house DC team had necessary expertise & capabilities. We obtained a high speed link between the two datacenters for parallel operations and prepared a detailed plan for the datacenter movement with all applications and setup new services like Exchange & AD in the new datacenter. Some of the third party application migration was done using P2V converter and all applications were successfully migrated over a 2 month window
MSP - Fast-Food Chain - Multi-site roll out and remote deployment
MSP Client : US leading Fast-Food Chain
Industry : Food & Beverages
Customer Requirement
Deployment of cloud based routing, firewall and wi-fi devices for an fast food chain having around 500 outlets spread across North America
Challenge
Each outlet had unique connection setup and had too many complications for what the outlet required. Lack of onsite IT staff called for a simple to manage centralized network with remote troubleshooting capabilities.
There was a new requirement of providing guest access to wireless users
Solution
All outlets were brought under a standard design to have an specified firewall facing the internet. Required information was captured from all outlets for pre-configuration of the devices
Experienced CCNA certified engineers were on call to perform remote configuration and complete the installs with the help of onsite technicians for physical cabling and connectivity
Pre-installation and post-installation captures were made to ensure that the installation was successful with a sign off from the outlet manager.
MSP - Mortgage & Loan Provider - Virtual Desktop Infrastructure
MSP Client : US leading Mortgage Lender & Loan Service Provider
Industry : BFSI
Customer Requirement
To setup Xen desktop infrastructure on VMware environment
Challenge
To implement VDI remotely & deliver the project within the timeframe
Solution
We set up a team of virtualization engineers ( VMware / Citrix ) to configuring Xen desktop infrastructure for 1000 users on the VMware environment. After implementation it was also tested and rolled out successfully for the users
MSP - Manufacturing Giant - NOC Support for MS Environments
MSP Client : US Pioneer & leader in Valve Manufacturing
Industry : Manufacturing
Customer Requirement
Manage day-to-day operations and resolve issues for the MS environment with about 200 servers running Windows
Server 2008/2012, Active Directory, SQL, SharePoint, Lync, File Services & Print Services
Challenge
To constantly monitor alerts ( P1, P2, P3 ) on round-the-clock basis & proactively resolve the issues as per committed SLA
Solution
We set up 24/7 team comprising of L1, L2, L3 resources to manage and maintain servers and resolve any user issues for the same within the stipulated time window
MSP - Manufacturing Giant - MS Exchange Administration & Support
MSP Client : US Pioneer & leader in Valve Manufacturing
Industry : Manufacturing
Customer Requirement
Manage day-to-day operations and resolve issues for the MS Exchange environment with about 16 servers serving
about 15000 users
Challenge
To constantly monitor alerts ( P1, P2, P3 ) on round-the-clock basis & proactively resolve the issues as per committed SLA
Solution
We set up 24/7 team comprising of L1, L2, L3 resources to manage and maintain Exchange servers and resolve any user issues for the same within the stipulated time window
MSP - Data Center Service Provider - Network Enhancement & Support
MSP Client : US Leading Data Center Services Provider
Industry : I-a-a-S
Customer Requirement
To setup monitoring for close to 20,000 servers which were co-located across 5 data centers
Challenge
To set up SNMP on all servers hosted in their cloud infrastructure
Solution
Scripted solution to setup monitoring across different version of Windows & Linux servers hosted in the cloud infrastructure. Also implemented the same with the assistance of the service provider in scheduling the change windows for different customer over a period of 6 months.
MSP - OEM in Visual Collaboration- Application Support & Monitoring
MSP Client : Global Leader in Cloud based Visual Workplaces
Customer Requirement
24/7 support & management for their hosted applications in cloud infrastructure & monitoring their video wall units
across the globe
Solution
We are currently extending 24/7 support & managing our customer’s applications & servers hosted in Rackspace Datacenters located in USA. IT support activities carried out by Engage IT team include application management, Linux OS, back ups & database
MSP - Support for Hosted Microsoft Applications & Office 365 Hybrid set up
Customer Requirement
Support for Microsoft Applications
Solution
We supported MSP client’s Microsoft Exchange and Active Directory environment which was being hosted in Soft layer.
Client : Global SI
Customer Requirement
To setup a hybrid exchange environment with some mailboxes (VIP) to be setup on the Office 365 environment and
other users on the local exchange server environment.
Solution
We setup a hybrid exchange environment and office 365 integration and created option of migrating users to whatever environment the customer prefers.
MSP - Evaluate, Design, Deploy and Support on Amazon Web Services
Customer Requirement
Design and Implementation
Solution
We designed and implemented solution on AWS for application hosting with webserver, load-balancer, database and application server with redundancy across different availability zones on AWS cloud
Client : MSP
Customer Requirement
AWS EC2 services
Solution
We designed and provided a POC on Amazon for demo of an application to US customer
Client : MSP
Customer Requirement
AWS S3
Solution
We designed and deployed backup from local mail server to Amazon S3 using AWS CLI. With this we have the backup of the mail server being stored on the remote storage at Amazon AWS using their Simple storage service
Client : Advance Software Development & Start up Accelerator
Customer Requirement
To evaluate different cloud services for hosting their development and production servers
Solution
Evaluated different cloud options and provided a solution using Amazon AWS with S3 storage services for backup and Disaster recovery