Remote IT Service Desk

Our Remote service desk solution provides complete 24×7 help desk coverage to ensure that the issues are addressed in a timely manner. It also covers call management to service request tracking to problem ticket management with all of them aligned to the ITIL framework. Our remote service desk is a cost-effective alternative to in-house service desk. During implementation, we work with clients to complete a series of templates and workflow definitions to establish fully functioning trouble ticketing and detailed service reporting enabling IT organizations to validate their service level agreements. A searchable knowledge base expedites problem solving so that client issues are resolved faster and more efficiently and also helps in reducing escalations of similar known issues. Service tickets are automatically generated for those events that have been pre-defined – up to and including automatic notifications by phone, email, or pager. A web interface also allows you to enter and track trouble tickets and service requests from anyplace via the Internet while our service desk solution tracks all incidents until resolved.