Position : NOC ENGINEER
Certification : CCNA (Mandatory)
Experience : 1- 2 yrs
Communication : Proficiency level
Technical knowledge : Good
Job Description :
- Investigate and Diagnose Issues.
- Identify, track and resolve issues.
- Working on tickets ensuring that the tickets are attended to without violating the SLA
- Alerting and monitoring with the Monitoring tools and escalating issues to the right engineers.
- Drive resolution for Level 1 issues and work with other engineers for Level 2 and Level 3 issues
- Mode of Resolution - through email, ticketing system, chat, voice and remote support.
- Continuously strive for self-development through multiple channels. Strong problem solving skills
The candidate should be willing to work in 24/7 Shifts. Strong communication skills in both written and spoken areas. Self-mode for transportation
Interested candidates can fill the below form and submit
To schedule a telephonic or face to face interview for the open positions, call our HR recruiter at 080-26764547 or mail your updated CV to: firstname.lastname@example.org